Tide help desk
ProA six-page customer support help desk: an inbox with saved views, live SLA timers and bulk assignment, a ticket page with macros, internal notes and a customer sidebar, customer accounts, a knowledge base editor, CSAT and response-time reports, and settings for SLA policies and the team.
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Guide and examples
- Inbox
- Ticket
- Customers
- Knowledge base
- Reports
- Settings
Code
ProChecking your licence